At Pharr-Williams, LLC, we equip organizations and women leaders to thrive in a world shaped by AI, uncertainty, and rapid change. Through our two powerful arms - Empaxis and Rooted & Rising - we help you lead with strategy, heart, and resilience.
Empathy. Excellence. Elevation.
Where Human-Centered Leadership meets Purpose-Driven Transformation.
Leaders today face unprecedented demands: evolving technology, rising customer expectations, and a growing empathy crisis. At the same time, women in leadership are carrying the emotional, spiritual, and professional load at levels never seen before.
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Pharr-Williams, LLC exists to meet these challenges head-on, with empathy, innovation, faith, and strategic excellence.​​Drawing from over 30 years of leadership experience and recognized nationally as the
#1 US expert on Empathy in Customer Service and Workplace Leadership,
Shanell Pharr-Williams helps individuals and organizations build cultures, careers, and lives rooted in connection and resilience.
Where Human Intelligence Meets Heart Intelligence
Where Human Intelligence Meets Heart Intelligence
Across Shanell's media kit, press releases, and bio, a consistent theme emerges:
Empathy isn’t a soft skill, it’s your hardest competitive advantage.
And for women leaders?
Faith isn’t a supplement, it’s a strategy.
At Pharr-Williams, LLC, we combine:
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Evidence-based leadership science
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AI + empathy integration strategies
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Faith-rooted resilience building
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Systems that create measurable transformation
Whether leading a global team or guiding a room of influential women, Shanell’s leadership is grounded in her experience as a U.S. Army Sergeant, senior utility industry executive, and award-winning leadership strategist.
About Shanell Pharr-Williams
CEO • TEDx Speaker • Leadership Strategist
#1 US Expert on Empathy in Customer Service & Workplace Leadership
Shanell Pharr-Williams is a nationally recognized leadership expert, TEDx speaker, and transformational strategist with over 30 years of experience helping leaders bring together what most believe is impossible:
Empathy + Excellence
AI + Human Connection
Faith + High Performance
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Her leadership philosophy was forged through her experience as a U.S. Army Sergeant, where she learned that “true strength isn’t proving you’re tough; it’s proving you care” . That foundational belief - combined with decades of senior leadership experience in the utility industry - drives her mission today: to help people and companies lead from connection, courage, and purpose.
A Global Voice With Local Heart
Shanell serves:
Enterprise organizations ready to transform customer experience
Mid-market and small businesses creating empathy-first brands
Women leaders seeking faith-aligned success
International event audiences and leadership summits
Her message is simple, timeless, and backed by research:
Empathy moves people. Purpose moves leaders. Together, they move the world.